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"Blocking Port 25"
Sending Outbound Email
Most ISPs are implementing "port 25 blocking", which is generally considered a "best practice" in the ISP industry at this time. Port 25 blocking requires the ISP customers to send OUTBOUND email through the ISP mail server.

Port 25 Blocking disrupts viruses and malware programs that get on ISP customer machines and send out spam emails. The emails must now be sent through the ISP's mail server so they can monitor the volume of email and control spam sent through their systems.

When your ISP implements Port 25 Blocking, will will suddenly, and without warning, be unable to send OUT email. You will still receive email. You may get a message that your outbound mail server can not be found or does not exist, or you may get connection failures and dis-connects. Since you are receiving email from that same mail server, you can be sure that it does exist and can be found. Since you can't SEND email out through it, your mail program is simply returning this error message to notify you that it couldn't send email using that mail server.

When you SEND email: You can only SEND email OUT through your Internet Access Provider's outbound (SMTP) mail servers. You can not SEND email OUT through any other mail servers except theirs.

When you RECEIVE email: You can continue receiving email at your domain name with your current settings. You do not need to change anything to continue receiving email at your domain name.

To SEND email, you must change your OUTBOUND SMTP mail server, under "Account Server Settings" in your mail program.
 

Dedicated IP Customers

If you pay extra for a dedicated IP Numbers from your ISP, you can probably have Port 25 Blocking disabled. You may not want to do this, and you do not have to.
 

Sending Mail Out Through Your CommerceStreet.com Mail Server
Regardless of Port 25 Blocking, you can still send email out from your domain name through your mail server hosted at CommerceStreet.com. CommerceStreet.com email servers listen on "alternate SMTP ports", which can only be accessed by our customers with an email address on the server and the corresponding password.

To access your mail server via the alternate port, change the OUTBOUND SMTP PORT NUMBER from 25 to 2525 in your mail program.

In Outlook, this is under "Advanced Settings".

For the latest version of Outlook (2007):

  1. From Outlook's main menu, select Tools and then Account Settings
  2. In the pop-up window that appears, select the email account and click the Change.. button.
  3. The Internet E-mail Settings window appears, click the More Settings... button.
  4. A new window opens, click the Advanced tab.
  5. In the Server Port Numbers section, change the Outgoing server (SMTP) port number from 25 to 2525.
  6. Click the Outgoing Server tab.
  7. Verify that My outgoing server (SMTP) requires authentication is checked and Use same settings as my incoming mail server.
  8. Click the OK button, which closes the window.
  9. Click the Next button, then the Finish button, which closes that window.
  10. Click the Close button which returns you to Outlook.

After changing the port settings, you may need to open each email message in your out folder and re-click the send button.

If you are using a different email program than Outlook 2007, the same settings are available and can be changed. Other versions of Microsoft Outlook, including Outlook express and Microsoft Mail are very similar to the instructions included above.
 

Why Block Port 25?

Internet Service Providers are blocking Port 25 to reduce spam and viruses.

  1. Spammers sign up for high speed Internet access accounts (such as DSL and Cable) and run their own mail server (smtp engine) to deliver their spam messages. This smtp engine connects to each spam recipient's mail server and delivers the spam directly to the recipients mail server. The ISP can not see the spam messages being delivered.

    When the ISP blocks Port 25, these smtp engines can not connect to recipient's mail servers and can not deliver spam messages. Instead, the spammer must send mail out through the ISP email server. The ISPs run mail server monitors to detect spammers so they turn them off quickly. This can reduce the flow of spam.
     
  2. During the last few years, "Commercial Viruses" have infected millions of computers. Commercial viruses do not disrupt your computer operations or do anything "bad" to your computer. Most people do not even know their computers are infected with these viruses.
     
    Commercial Viruses let spammers connect up to the infected computer and send spam messages out using the infected computer. These infected computers are referred to as "Zombies" in the industry. Zombies have an "smtp engine" like the spammer programs and send out spam the same way, by connecting directly to the recipient's mail server.
     
    The current Zombie programs can not send out spam if Port 25 is blocked. If Zombie operators update their programming to use the ISP's outbound mail server, then the Zombie machines will be easier to identify and block.

 

More Information and References

Blocking Port 25 Traffic
'MyDoom' virus reheats the discussion
http://www.broadbandreports.com/shownews/38004

BellSouth Blocking Port 25
Not clearly informing customers
http://www.broadbandreports.com/shownews/43478

 

 

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